1. Eligible Returns

• Returns are accepted in the following cases:
• Product damaged in transit (must be reported within 48 hours).
• Incorrect product shipped.
• Quality concerns or product defects (subject to review by our Quality Control team).

1. Timeframe

• Requests for return/credit must be submitted within 30 days of receipt for shelf-stable goods.
• For fresh and frozen products, issues must be reported within 24 hours of delivery.
• Damaged perishable shipments must be reported immediately upon delivery and noted with the carrier.

Packaged Shelf-Stable Products

(Applies to glass jars, plastic jugs, canned goods, dry goods, paper products)

• Product must be unopened, in original packaging, and with valid shelf life remaining.
• Returns will not be accepted for:
• Customer ordering errors.
• Opened or partially used products.
• Product not stored under recommended conditions.

Fresh and Frozen Foodservice Products

• Due to food safety regulations, fresh and frozen products are non-returnable once they have left our facility.
• Claims for defective or incorrect product must be reported within 24 hours of delivery.
• In most cases, photographic evidence may be required in place of physical return.

Credit / Replacement

• Approved returns will be credited to the customer’s account or replaced with product, at the company’s discretion.

Final Note

We are committed to customer satisfaction and will work quickly to resolve any valid issues with your order. Our top priority is ensuring the quality and safety of our food products.

For questions regarding returns, please contact:
Stello Foods Inc – 814-938-8611

antonio@stellofoods.com