Refund policy

Return and Refund Policy

Thank you for choosing Stello Foods! We take pride in delivering high-quality sauces to our valued customers. Please read our Return and Refund Policy carefully to understand your options.

Returns: We do not accept returns on our products due to the perishable nature of our sauces. However, we are committed to ensuring your satisfaction with every purchase. If you have any concerns or issues with your order, please contact our customer service team at mailorder@stellofoods.com within 7 days of receiving your shipment.

Refunds: Refunds will be considered on a case-by-case basis for customers who are dissatisfied with their purchase. To request a refund, please contact our customer service team with your order number, details of the issue, and any supporting photos within 7 days of receiving your order.

Refund Eligibility: Refunds will be evaluated based on the specific circumstances of each case. We may ask for additional information or clarification to better understand the nature of the issue. Refunds are not guaranteed and will be issued at the sole discretion of Stello Foods.

Contact Information: If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at Mailorder@stellofoods.com.

Damaged or Defective Items: In the rare event that you receive a damaged or defective product, please contact us immediately with photos of the damaged item and packaging. We will work to resolve the issue promptly.

Changes to This Policy: Stello Foods reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Stello Foods! We appreciate your understanding and cooperation, enjoy your product!