Shipping policy

Shipping Policy

Thank you for shopping with Stello Foods! We strive to ensure your order is delivered promptly and securely. Please review our shipping policy below:

Processing Time:

Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding holidays.

Shipping Costs:

Shipping costs are calculated based on a price banded system based on order total.

Estimated Delivery Time:

Delivery times vary depending on the shipping method chosen and the destination. Estimated delivery times will be provided at checkout.

International Shipping:

We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply depending on your country’s regulations. These fees are the responsibility of the customer.

Order Tracking:

Once your order has been shipped, a tracking number will be provided via email. You can track your order's progress using the provided tracking information.

Shipping Address:

Please ensure your shipping address is accurate and complete to prevent any delays or delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Delivery Issues:

In the event of any delivery issues, lost packages, or damaged items, please contact our customer service team within 14 days of the expected delivery date. We will work diligently to resolve the issue promptly.

Shipping Policy Changes:

Stello Foods reserves the right to update or modify the shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team at Mailorder@stellofoods.com